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Виртуална карта от Централна Кооперативна Банка
Виртуална карта от ЦКБ Централна Кооперативна Банка
Какво е VERIFIED BY VISA

Frequently Asked Questions

1. What is the virtual prepaid credit card ?
2. How to purchase the card?
3. How to receive the number of my card?
4. What is CVV2, CVC2 or security code?
5. Where can I make payments?
6. How to credit my card with more funds?
7. How to receive the unspent amount from my card ?
8. What is the validity term of the virtual card?
9. How to close my card?
10. What is “Verified by Visa”?
11.What is the SMS notification?
12.How to take care of the security of my payments?

1. What is the virtual prepaid credit card ?

The virtual card is a prepaid credit card, bearing the logo of VISA, with which you can shop freely in the world wide web, at all sites, bearing the logo of VISA. The virtual card has only a number and does not have a physical carrier. With this card you rely on the security and protection of your online payments. As per your choice, you credit the card only with the necessary amount immediately before each shopping and receive SMS to your mobile phone for each payment.

2. How to purchase the card?

You may purchase the virtual card and subsequently credit the card in a cash manner or via another of your cards:

  • on the Internet, crediting it from anther of your cards after registration here.
  • in a cash manner, in over 1010 offices of EasyPay or at any office of CCB.
You credit your card with any amount from BGN 20 to BGN 2000. You may credit your card before each distinct purchase. In this way you additionally protect your card.

3. How to receive the number of my card?

The virtual card has only a number and does not have a physical carrier. You receive your card details online upon an application on the Internet. Upon an application at an office of EasyPay or of CCB you receive immediately the first part of your card number, and the rest and the security code with SMS to your mobile phone. In this way the card details are split and you only dispose with full information about the card.

4. What is CVV2, CVC2 or security code?

Upon payment on the Internet instead of laying a signature, usually there is CVV2 code for the Visa card and CVC2 code for the MasterCard card– a three digit number. Its popular name usually is a security code.

For the standard cards Visa, Visa Electron and MasterCard, which are made up of plastic, the code is on the back of the card, written in the field for laying a signature or after the field in the white square in italic. Upon purchasing the virtual card you will receive a security code for the card online or with SMS to your mobile phone, if the card is claimed at an office of EasyPay or of CCB.

5. Where can I make payments?

  • Pay for goods and services on the Internet at Bulgarian and international web sites
  • Play and make fun on the Internet
  • Book hotels, buy airplane tickets or rent a car.
  • Order and pay on the phone and via e-mail
  • You receive profits from games in the virtual card and you can easily withdraw them
  • Pay in any currency you wish

6. How to credit my card with more funds?

If you spent the amount initially credited to your virtual card, you may credit it again cash or via another of your cards:

  • on the Internet crediting it from another of your cards after registration here.
  • in a cash manner, in over 1010 offices of EasyPay or at any office of CCB.
You credit the card with any amount from BGN 20 to BGN 2000.

7. How to receive the unspent amount from my card ?

You may receive the unutilized amount from your card at over 1010 offices of EasyPay or at any branch of CCB. It is necessary to present your identity card.

8. What is the validity term of the virtual card?

The card validity term is six months, as from the last day of the month of the card issuance and expires at 24.00 o’clock on the last day of the month, specified upon the card receiving. For example, if it is indicated that the card is valid till June 2011, this means that the card is valid till 24.00 o’clock on 30 June 2011.

9. How to close my card?

You may submit the application for card closure at any of the offices of CCB Plc.

10. What is “Verified by Visa”?

The payments at Internet sites, bearing the logos “Verified by Visa” /VbV/ or “3D Secure” of MasterCard guarantee to you the most contemporary security system upon online payments. The transactions have exceptionally security upon the servicing of payments with credit and debit cards, via the system for encrypted transmission of data. Practically, upon payments of this kind there is no risk for your card details to be deducted or disclosed in any way.

11.What is the SMS notification?

The SMS notification is a service, with which you receive the best protection from frauds and abuses. When you use your card, you receive SMS immediately, at the moment of payment. You are protected at any time and everywhere - 24 hours a day, not only in Bulgaria, but also abroad. You receive security upon the performance of payments on the Internet, on the phone or via e-mail. The SMS notification gives you calmness and security for your funds.

    You receive SMS to your mobile phone about:
  • The successful payments – date, time, information about the ATM or POS terminal at the trader, type of transaction – payment or cash withdrawal, amount of the payment
  • The unsuccessful payments – the reason about the impossibility to effect the payment

12.How to take care of the security of my payments?

When you effect payments on the Internet

  • Assure yourself of the reputation of the Internet trader before entering data about your card. With the aim of protection of the funds, we recommend to you to shop from well-known and reliable sites and traders!
  • Before entering information about your card on the Internet, make sure that the address starts with https:// and in the lowest row of the browser there is a yellow lock. This means that the entered information is encoded and cannot be read by a casual user.
  • Do not respond to an e-mail, in which they require from you to confirm data about your card or username and password for your registration on the Internet.
  • We recommend to you to shop on the Internet at web sites, bearing the logos “Verified By Visa” and “3DSecure” of MasterCard. These are the most contemporary systems, which provide security upon the transmission of data and payments on Internet sites.
Do not give information about your username, with which you register at www.virtualcard.bg or your password. In order to protect yourself from abuses, remember that EasyPay or CCB Plc never and in any way require the full number and information about your card or your password!

In case details of your card became aware to anyone or you suspect this, it is necessary that you immediately call at CCB, as a servicing bank of EasyPay or at BORICA, in order to restrict it:

At CCB – 24 hours a day at phone number:
(02) 9266 523 and (02) 9266 527
0889 934 694

At BORICA – 24 hours a day at phone numbers

(02) 8705 149 and (02) 9706 623
(in order to restrict the card at BORICA it is necessary to know its number) Questions about the virtual cards